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                                    Services Procurement Insights 2019: The Big Reveal report

                                    The Big Reveal


                                    Services Procurement Insights 2019: The Big Reveal
                                    Unlock more value from your invisible workforce

                                    How much do you
                                    know about your
                                    invisible workforce?

                                    SAP Fieldglass, in collaboration with Oxford Economics, conducted a global research study examining the increasingly important role of services providers – such as strategy firms, marketing agencies, and IT consultancies – in getting work done. This "invisible workforce" is critical to organizations’ success and a huge amount is spent on these services.

                                    However, services providers are frequently under-managed – preventing organizations from maximizing value and exposing them to risk.

                                    Four key actions

                                    We have distilled the research into four actions you can take to better manage your services providers and drive better ROI.

                                    Illuminate your
                                    invisible workforce
                                    Only 25%

                                    of executives are highly informed about quality of work of their services providers

                                    Illuminate your
                                    invisible workforce

                                    Effective management requires clear visibility, but many organizations struggle to track the basics of services providers, let alone quality of work or progress against milestones.

                                    Illuminate your
                                    invisible workforce

                                    Effective management requires clear visibility, but many organizations struggle to track the basics of services providers, let alone quality of work or progress against milestones.

                                    Manage
                                    with rigor
                                    Just 10%

                                    of executives say they measure services providers’ performance against stated goals very well

                                    Manage
                                    with rigor

                                    To maximize value, organizations must apply the same rigor to managing services providers as they do their employees – including assessing performance and risk.

                                    Manage
                                    with rigor

                                    To maximize value, organizations must apply the same rigor to managing services providers as they do their employees – including assessing performance and risk.

                                    Rise above
                                    the silos
                                    Only 22%

                                    of executives rate collaboration between HR and Procurement in managing services providers as highly effective

                                    Rise above
                                    the silos

                                    Collaboration between Procurement, HR, IT, and the lines of business helps organizations manage services providers with more rigor and deliver stronger business outcomes.

                                    Rise above
                                    the silos

                                    Collaboration between Procurement, HR, IT, and the lines of business helps organizations manage services providers with more rigor and deliver stronger business outcomes.

                                    See your contribution
                                    in a new light
                                    One in four

                                    projects done by services providers is not completed on time or on budget

                                    See your contribution
                                    in a new light

                                    Proactive, effective management of services providers empowers individuals to excel in their areas of responsibility and make significant contributions to their organization’s success.

                                    See your contribution
                                    in a new light

                                    Proactive, effective management of services providers empowers individuals to excel in their areas of responsibility and make significant contributions to their organization’s success.

                                    A sneak peek at the key findings?

                                    Pacesetters outperform others and realize better outcomes.

                                    11% of research participants stand head and shoulders above the rest. These “Pacesetters” outshine others in their:??

                                    • Visibility?of services providers??

                                    • Effective management?of services providers?

                                    • Competitiveness?in a digital world?

                                    Learn how Pacesetters stand out from the crowd.

                                    Here’s how to get started

                                    Unlock the true potential of your services providers:

                                    • View services providers?as?an extension of your workforce.
                                    • Identify the?capabilities?you will need to succeed in the digital era?– and how best to access them.
                                    • Gain visibility into?services providers’?quality of work?to?help?you improve ROI.
                                    • Improve cross-functional collaboration?in managing services providers.
                                    • Equip?your leadership?with?total workforce visibility?to?enable better decision-making.
                                    • Gain executive sponsorship?for your program?to?help you drive change.

                                    For more in-depth actionable insights, download the full report.

                                    To find out how to unlock greater value from your services providers, download the full report.?

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